RETURNS & EXCHANGES
All purchases are FINAL SALE cannot be returned or exchanged. If you have any questions please feel free to contact customer service at [email protected]

SHIPPING
JADEtribe orders will generally ship within 2 business days via Fedex ground. If you need an express shipment, contact JADEtribe customer service at sales(@)jadetribe.com BEFORE placing an order online. If your order is to be delayed due to office closure, issues of stock or otherwise - we will contact you via email. To cancel an order, please notify JADEtribe by email sales(@)jadetribe.com the same business day as the order is placed.

RETURNS & EXCHANGES
All purchases are FINAL SALE. If you have any questions about our one of a kind bags or would like additional images or information before ordering, please feel free to contact
customer service by phone 1-212-677-4913 or email at sales(@)jadetribe.com.

SALES TAX
All items shipped within New York state will include sales tax as it is required by law.

SECURITY
All credit card transactions are secure and protected by SSL encryption software through Authorize.net.

JADEtribe PRIVACY POLICY
JADEtribe is committed to protecting your privacy. This policy ("Privacy Policy") covers how we use and protect your personal information given to us on this website. If you have any questions please feel free to contact customer service by phone 1-212-677-4913 or email at sales(@)jadetribe.com. This policy is effective from October 10, 2011.

What information do we collect?
You may browse our website without giving us any personal information. However, if you do place an order through JADEtribe.com we will need to collect the following:
• Account registration information including your name, telephone number, postal and email address
• Credit card and billing information (your credit card details SSL private through Authorize.net and we do not have them on file in our office)
• If you contact us, we may keep a record of that correspondence

What do we do with the information we collect?
We use this information to provide you with better service:
• Internal record keeping
• To make purchasing fast and easy
• To communicate with you regarding your jadetribe.com account
• Add you to our email list

We will not share, transfer or disclose your personal information to third parties.